FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Within the Continental U.S.
How long does shipping take?
Shipping takes 5 -7 business days.
How do I track my order?
We will provide shipping information once the order has been shipped.
Returns
How do I return an item?
Personalized items may not be returned. If C2 Embroidery Studio has made a mistake in the personalization (different from the checkout notes provided by the customer) of an item, we will gladly replace it for the correct item. Non-personalized items must be returned within 7 days of receipt of the item with approval from C2 Embroidery Studio. Return shipping charge and original shipping charge to the customer will be the responsibility of the customer on approved returns.
How long does it take to process my return?
5 - 7 business days upon receipt.
General
What is a monogram?
A monogram is a design consisting of two or more combined or interlaced initials – usually a first, middle, and last name. Adding a monogram is the perfect way to make something more special, thoughtful and unique.
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